@import "https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@400;500;600;700;800&display=swap";:root{color:#172033;font-synthesis:none;--accent:#2563eb;--line:#e2e7ef;--muted:#596579;--nav:#111827;background:#f5f7fb;font-family:DM Sans,sans-serif;font-size:14px}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer;color:#2c3445;background:#fff;border:1px solid #d4d8df;border-radius:7px;justify-content:center;align-items:center;gap:8px;min-height:40px;padding:10px 15px;font-weight:600;transition:background .15s,border-color .15s;display:inline-flex}button:disabled{opacity:.5;cursor:not-allowed}button.primary{background:var(--accent);border-color:var(--accent);color:#fff;box-shadow:0 2px 3px #20263310}button.primary:hover{background:#1d4ed8}button.text-button{text-align:left;color:var(--accent);background:0 0;border:0;justify-content:flex-start;padding:5px 0}button.icon{background:0 0;border:0;min-width:36px;min-height:36px;padding:8px}svg{flex-shrink:0}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3,.brand{font-family:Manrope,sans-serif}h1{letter-spacing:-1px;overflow-wrap:anywhere;margin:0 0 9px;font-size:30px;font-weight:800;line-height:1.3}h2{letter-spacing:-.3px;margin:0 0 16px;font-size:17px}h3{margin:26px 0 10px;font-size:14px}p{line-height:1.65}hr{border:0;border-top:1px solid var(--line);margin:24px 0}.muted{color:var(--muted)}.brand{letter-spacing:-1px;color:#172033;align-items:center;gap:10px;font-size:23px;font-weight:800;display:inline-flex}.brand-mark{background:var(--accent);color:#fff;border-radius:10px;justify-content:center;align-items:center;width:34px;height:34px;display:inline-flex}.app-shell{min-height:100vh;display:flex}.sidebar{background:var(--nav);z-index:30;color:#d5dae3;flex-direction:column;width:232px;padding:30px 16px 0;display:flex;position:fixed;inset:0 auto 0 0}.sidebar>a{padding:0 10px}.sidebar .brand{color:#fff}.sidebar>a:hover{text-decoration:none}.workspace-switch{background:#ffffff04;border:1px solid #ffffff1c;border-radius:8px;align-items:center;gap:10px;margin:32px 4px 28px;padding:13px 10px;display:flex}.workspace-switch strong{color:#e6e9f0;font-size:12px;display:block}.workspace-switch small{color:#b0b6c2;margin-top:4px;font-size:10px;display:block}.workspace-avatar{background:#ffffff0b;border-radius:6px;justify-content:center;align-items:center;width:30px;height:32px;display:flex}.workspace-label{color:#a0a8b7;margin:0 14px 12px;font-size:11px}nav{flex-direction:column;gap:6px;display:flex}nav a{color:#bac0cd;border-radius:7px;align-items:center;gap:12px;padding:13px 14px;font-size:13px;font-weight:500;display:flex}nav a:hover{color:#fff;background:#ffffff09;text-decoration:none}nav a.active{color:#fff;background:#2c3547}.nav-indicator{background:#a5b0c7;border-radius:50%;width:5px;height:5px;margin-left:auto}.shift-note{color:#b3bac7;margin-top:auto;padding:38px 14px 24px;font-size:11px}.shift-note>svg{color:#8f9cb5;margin-bottom:12px}.shift-note strong{font-size:11px;font-weight:500;display:block}.shift-note p{color:#959eaf;margin:6px 0 0;font-size:11px}.user-card{border-top:1px solid #ffffff1a;align-items:center;gap:10px;padding:20px 8px;display:flex}.user-card strong{text-overflow:ellipsis;white-space:nowrap;color:#fff;max-width:115px;font-size:12px;display:block;overflow:hidden}.user-card small{color:#b0b7c5;margin-top:4px;font-size:11px;display:block}.user-card button{color:#bcc3d0;margin-left:auto}.user-card button:hover{background:#ffffff12}.avatar{color:#465064;background:#e6e9ee;border:1px solid #dbdee5;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:12px;font-weight:700;display:inline-flex}.avatar-small{width:28px;height:28px;font-size:10px}.avatar-stack{padding-right:2px;display:flex}.avatar-stack .avatar+.avatar{border:2px solid #fff;margin-left:-8px}.people{align-items:center;gap:8px;font-size:12px;display:flex}.people>span{overflow-wrap:anywhere;max-width:210px}.main-shell{flex-direction:column;flex:1;min-width:0;margin-left:232px;display:flex}.topbar{border-bottom:1px solid var(--line);background:#ffffffde;justify-content:space-between;align-items:center;height:66px;padding:0 36px;font-size:12px;display:flex}.breadcrumb,.topbar-meta,.timezone,.topbar-user{align-items:center;gap:12px;display:flex}.breadcrumb{color:var(--muted)}.breadcrumb-current{color:#242b3a;font-weight:600}.breadcrumb>svg{color:#a2a6af}.timezone{color:var(--muted);gap:6px;font-size:11px}.topbar-divider{background:var(--line);width:1px;height:22px;margin:0 6px}.topbar-user{gap:8px;font-size:11px}.content{outline:none;flex:1;width:100%;max-width:1600px;margin:0 auto;padding:34px 36px}.page-heading{justify-content:space-between;align-items:center;gap:20px;margin-bottom:28px;display:flex}.page-heading p{color:var(--muted);margin:0;font-size:13px}.page-heading>.actions{flex-shrink:0}.attention-strip{border:1px solid var(--line);background:#fff;border-radius:10px;grid-template-columns:repeat(3,minmax(0,1fr));margin-bottom:28px;display:grid;overflow:hidden}.attention-strip>button,.attention-strip>div{text-align:left;border:0;border-radius:0;justify-content:flex-start;align-items:center;gap:13px;min-width:0;padding:21px 22px;font-weight:400;display:flex}.attention-strip>:not(:last-child){border-right:1px solid var(--line)}.metric-symbol{color:#44516c;background:#eceef3;border-radius:10px;justify-content:center;align-items:center;width:40px;height:40px;display:flex}.metric-label{color:var(--muted);white-space:nowrap;font-size:11px;display:block}.attention-strip strong{font-family:Manrope,sans-serif;font-size:26px;font-weight:800;line-height:1.5;display:block}.metric-hint{color:#606879;align-self:flex-end;align-items:center;gap:4px;margin-left:auto;padding-bottom:7px;font-size:10px;display:flex}.panel{border:1px solid var(--line);background:#fff;border-radius:10px;margin-bottom:22px;padding:24px;box-shadow:0 2px 4px #1e243102}.queue{padding:0;overflow:hidden}.queue-toolbar{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:18px;padding:0 20px;display:flex}.tabs{gap:24px;display:flex;overflow:auto}.tabs button{color:var(--muted);white-space:nowrap;background:0 0;border:0;border-bottom:2px solid #0000;border-radius:0;padding:21px 0 19px;font-size:12px}.tabs button.active{border-bottom-color:var(--accent);color:var(--accent)}.view-toggle{background:#f3f4f6;border:1px solid #e3e5ea;border-radius:7px;flex-shrink:0;gap:3px;padding:3px;display:flex}.view-toggle button{background:0 0;border:1px solid #0000;gap:5px;min-height:30px;padding:6px 9px;font-size:11px}.view-toggle [aria-pressed=true]{color:var(--accent);background:#fff;border-color:#dcdfe6;box-shadow:0 1px 3px #17203309}.filters{background:#fcfcfd;flex-wrap:wrap;gap:8px;padding:18px 20px;display:flex}.search-field{flex:1;min-width:220px;position:relative}.search-field>svg{color:#717887;position:absolute;top:12px;left:12px}.search-field input{padding-left:38px}.filters select{width:auto;max-width:170px;min-height:41px;font-size:11px}.filters input{font-size:12px}.filters .text-button{padding:0 4px;font-size:11px}.table-scroll{overflow-x:auto}table{border-collapse:collapse;text-align:left;width:100%}th{color:#606776;white-space:nowrap;background:#f5f6f8;border-block:1px solid #e8eaee;padding:13px 20px;font-size:10px;font-weight:600}td{border-bottom:1px solid #eaecf0;padding:21px 20px;font-size:12px}tbody tr:hover{background:#f9fafc}.ticket-title{text-align:left;background:0 0;border:0;flex-direction:column;align-items:flex-start;gap:6px;min-width:180px;max-width:340px;padding:0;font-size:12px;line-height:1.5;display:flex}.ticket-title span{color:#656c7b;letter-spacing:.4px;font-size:10px;font-weight:500}.ticket-title strong{color:#2b3445;font-weight:600}.ticket-title:hover{background:0 0;text-decoration:none}.ticket-title:hover strong{text-decoration:underline}.badge{color:#525a6b;white-space:nowrap;background:#edeff2;border-radius:5px;align-items:center;padding:4px 7px;font-size:10px;font-weight:600;line-height:1.4;display:inline-flex}.badge.open,.badge.new{color:#3b649e;background:#edf3ff}.badge.in-progress{color:#77509e;background:#f0ebfa}.badge.waiting,.badge.high{color:#92651f;background:#fff3df}.badge.resolved,.badge.customer-update,.badge.enabled{color:#3b475f;background:#e8ebf1}.badge.urgent{color:#b04432;background:#fff0ed}.badge.closed{color:#525760;background:#e8e9ec}.badge.testing{color:#216e77;background:#e6f5f7}.product-label{color:#5f6674;font-size:11px}.date-cell{white-space:nowrap;align-items:center;gap:6px;font-size:11px;display:flex}.table-footer{color:#606776;justify-content:space-between;align-items:center;gap:12px;padding:15px 20px;font-size:11px;display:flex}.table-footer button{min-height:30px;padding:6px 8px}.table-footer .actions span{font-size:11px}.actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.actions span{font-size:12px}.app-footer{color:#686f7e;justify-content:space-between;padding:0 36px 20px;font-size:10px;display:flex}.field{color:#475062;flex-direction:column;gap:8px;margin-bottom:18px;font-size:12px;font-weight:500;display:flex}.field input,.field select,.field textarea{color:#172033;font-size:13px}input,textarea,select{background:#fff;border:1px solid #d4d8df;border-radius:6px;outline:none;width:100%;min-width:0;padding:11px 12px}input::placeholder,textarea::placeholder{color:#717784}button:focus-visible,a:focus-visible{outline-offset:3px;outline:3px solid #3b82f6}textarea{resize:vertical;line-height:1.6}.two-col{grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:18px;display:grid}dialog{border:1px solid var(--line);width:560px;max-width:calc(100vw - 24px);max-height:90dvh;color:inherit;border-radius:12px;padding:26px;box-shadow:0 24px 100px #171c2640}dialog::backdrop{-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#161b246b}.section-heading{justify-content:space-between;align-items:center;gap:15px;margin-bottom:18px;display:flex}.section-heading h2{margin:0}.error{color:#a13c2d;background:#fff1ef;border:1px solid #f3ccc3;border-radius:7px;margin-bottom:18px;padding:13px 16px;font-size:13px}.queue>.error{margin:12px 20px}.info{color:#404d66;background:#eef0f4;border:1px solid #dde1ea;border-radius:7px;margin:14px 0;padding:14px 16px;font-size:12px}.info p:last-child{margin-bottom:0}.empty{text-align:center;color:#646c7b;padding:46px 18px}.empty-icon{color:#7b859a;background:#f1f3f6;border:1px solid #e4e7ec;border-radius:14px;justify-content:center;align-items:center;width:46px;height:46px;display:inline-flex}.empty p{max-width:420px;margin:14px auto 0;font-size:12px}.loading{text-align:center;color:#606776;justify-content:center;align-items:center;gap:10px;padding:48px;display:flex}.spinner{border:2px solid #d5dae5;border-top-color:var(--accent);border-radius:50%;width:18px;height:18px;animation:.8s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.detail-grid{grid-template-columns:minmax(0,1fr) 300px;gap:22px;display:grid}.back-link{margin-bottom:14px;font-size:12px}.ticket-breadcrumb{align-items:center;gap:10px;margin-bottom:12px;display:flex}.ticket-reference{letter-spacing:.5px;color:#485369;font-size:12px;font-weight:700}.detail-grid .panel{padding:24px}.metadata{border-block:1px solid #edeef1;gap:15px;margin:22px 0;padding:20px 0;display:grid}.metadata>div{grid-template-columns:105px 1fr;gap:12px;display:grid}dt{color:#636c7d;margin-top:18px;font-size:11px}dd{overflow-wrap:anywhere;margin:8px 0 16px;font-size:12px}.metadata dt,.metadata dd{margin:0}.pre-wrap,.activity p{white-space:pre-wrap;overflow-wrap:anywhere}.issue-description{margin-top:0;font-size:14px;line-height:1.8}.attachment-list{flex-direction:column;gap:8px;display:flex}.attachment{border:1px solid var(--line);background:#fcfcfd;border-radius:7px;align-items:center;gap:12px;padding:12px;display:flex}.attachment>svg{color:#667187}.attachment>div{flex:1;min-width:0}.attachment strong{overflow-wrap:anywhere;font-size:12px;font-weight:500;display:block}.attachment small{color:var(--muted);margin-top:4px;font-size:10px;display:block}.attachment a{align-items:center;gap:5px;min-height:30px;padding:3px;font-size:12px;display:inline-flex}.file-input{color:#606879;margin-top:16px;font-size:11px;display:block}.file-input input{background:#fafbfc;margin-top:8px;padding:8px;font-size:11px}input::file-selector-button{color:#3b465c;cursor:pointer;background:#fff;border:1px solid #cdd2db;border-radius:4px;margin-right:10px;padding:6px 10px}.segmented{background:#f1f2f5;border-radius:7px;width:fit-content;padding:3px;display:flex}.segmented button{background:0 0;border:0;min-height:32px;padding:8px 13px;font-size:12px}.segmented button.selected{background:#fff;box-shadow:0 1px 4px #171c2515}.timeline{border-top:1px solid var(--line);margin-top:24px}.activity{border-bottom:1px solid #edeef1;padding:22px 0 22px 25px;position:relative}.activity-dot{background:#c1c9d8;border-radius:50%;width:8px;height:8px;position:absolute;top:28px;left:2px;box-shadow:0 0 0 4px #f1f3f7}.activity strong{margin-right:8px;font-size:12px}.activity p{font-size:13px}.activity small{color:#636c7e;font-size:10px}.danger{color:#ae432d!important}.reminder-row{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:20px;padding:18px 0;display:flex}.reminder-row:last-child{border:0}.reminder-row p{margin:5px 0}.reminder-row .text-button{font-size:13px}.reminder-row.unread{border-left:3px solid var(--accent);padding-left:15px}.count{color:#586173;background:#eef0f4;border-radius:12px;padding:3px 7px;font-size:10px;font-weight:600}.kanban-board{background:#fafbfc;align-items:stretch;gap:14px;padding:20px;display:flex;overflow-x:auto}.kanban-column{background:#f0f2f5;border:1px solid #e4e7ec;border-radius:8px;flex:0 0 262px;min-height:330px;padding:12px}.kanban-column h3{justify-content:space-between;align-items:center;margin:2px 0 16px;display:flex}.kanban-card{background:#fff;border:1px solid #dcdfe6;border-radius:8px;margin-bottom:12px;padding:15px;box-shadow:0 2px 4px #1f253105}.kanban-card[draggable=true]{cursor:grab}.kanban-card .ticket-title{overflow-wrap:anywhere;min-width:0;max-width:100%}.kanban-card select{margin-top:14px;padding:8px;font-size:11px}.kanban-owners{border-top:1px solid #edeff2;padding-top:10px}.kanban-card p{margin:12px 0}.kanban-card .people>span{font-size:11px}dialog.ticket-dialog{width:880px;max-height:92dvh;padding:0;overflow:hidden}.ticket-dialog[open]{flex-direction:column;display:flex}.ticket-dialog>.section-heading{border-bottom:1px solid var(--line);flex-shrink:0;margin:0;padding:20px 28px}.ticket-dialog>.section-heading h2{font-size:20px}.ticket-dialog .ticket-form{flex-direction:column;min-height:0;display:flex;overflow:hidden}.ticket-form-body{overscroll-behavior:contain;scrollbar-gutter:stable;min-height:0;padding:24px 28px;overflow-y:auto}.ticket-form-section+.ticket-form-section{border-top:1px solid var(--line);margin-top:24px;padding-top:24px}.ticket-form-section h3{margin:0 0 8px;font-size:14px}.ticket-form-section .section-help{color:var(--muted);margin:0 0 18px;font-size:12px;line-height:1.6}.ticket-form-section>.field:last-child{margin-bottom:0}.assignment-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;display:grid}.staff-choices{border:1px solid var(--line);background:#fafbfc;border-radius:8px;min-width:0;margin:0;padding:10px 8px 8px}.staff-choices legend{color:#444f65;padding:0 6px;font-size:12px;font-weight:600}.staff-list{overscroll-behavior:contain;max-height:210px;overflow-y:auto}.staff-option{cursor:pointer;border:1px solid #0000;border-radius:6px;align-items:center;gap:9px;margin:2px 0;padding:9px 8px;display:flex}.staff-option input{width:15px;height:15px;accent-color:var(--accent);flex-shrink:0;padding:0}.staff-identity{flex-direction:column;gap:3px;min-width:0;display:flex}.staff-identity strong{overflow-wrap:anywhere;font-size:12px;font-weight:500}.staff-identity small{color:#596172;font-size:10px}.ticket-form-footer{border-top:1px solid var(--line);background:#fff;flex-wrap:wrap;flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;padding:16px 28px;display:flex;box-shadow:0 -3px 12px #1e243005}.ticket-form-footer .error{flex-basis:100%;max-height:100px;margin:0;overflow:auto}.staff-search{padding:4px 4px 8px}.staff-search input{min-width:0;padding:9px;font-size:12px}.staff-selected{flex-wrap:wrap;gap:5px;min-height:30px;max-height:100px;padding:4px;display:flex;overflow:auto}.staff-chip{color:#343e53;background:#e9ecf1;border:1px solid #c8cfdc;align-items:center;gap:7px;max-width:100%;min-height:28px;padding:3px 7px;font-size:11px;display:inline-flex}.staff-chip span:first-child{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.staff-chip span:last-child{font-size:15px}.staff-results{color:#596172;margin:8px 4px;font-size:10px}.login-page{background:#fff;grid-template-columns:1.12fr 1fr;min-height:100vh;display:grid}.login-story{color:#fff;background:#111827;flex-direction:column;justify-content:space-between;min-height:650px;padding:42px 60px;display:flex;position:relative;overflow:hidden}.login-story:after{content:"";pointer-events:none;border:1px solid #ffffff09;border-radius:50%;width:600px;height:600px;position:absolute;bottom:-320px;right:-220px;box-shadow:0 0 0 80px #ffffff02,0 0 0 160px #ffffff02}.login-story .brand{color:#fff}.login-story a:hover{text-decoration:none}.login-copy{z-index:1;padding:50px 0;position:relative}.login-tag{color:#b4bdd0;align-items:center;gap:8px;font-size:12px;display:inline-flex}.login-story h1{letter-spacing:-2px;margin:24px 0;font-size:clamp(34px,3.5vw,60px);line-height:1.18}.login-story p{color:#afb7c8;max-width:400px;font-size:15px}.login-workflow{color:#c2c9d7;align-items:center;gap:16px;margin-top:40px;font-size:11px;display:flex}.login-workflow>span{align-items:center;gap:7px;display:flex}.login-workflow>svg{color:#657188;width:12px}.login-foot{color:#99a3b7;align-items:center;gap:8px;font-size:11px;display:flex}.login-form{place-self:center;width:100%;max-width:440px;padding:40px}.login-form-icon{width:48px;height:48px;color:var(--accent);background:#eef0f5;border-radius:14px;justify-content:center;align-items:center;margin-bottom:28px;display:flex}.login-form h2{letter-spacing:-.8px;margin:0 0 10px;font-size:27px}.login-form form{margin:30px 0 20px}.login-form button{justify-content:space-between;width:100%}.login-help{border-top:1px solid var(--line);padding-top:20px}.public-page{max-width:1040px;margin:0 auto;padding:32px 28px}.public-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;padding-bottom:30px;display:flex}.public-header>span:last-child{color:var(--muted);align-items:center;gap:6px;font-size:11px;display:flex}.public-hero{padding:38px 0 22px}.public-hero h1{max-width:800px;font-size:34px}.public-hero .section-heading{justify-content:flex-start;gap:14px;margin-bottom:15px}.public-grid{grid-template-columns:minmax(0,1fr) 280px;gap:20px;display:grid}.public-help>svg{color:#4d5c7a;margin-bottom:18px}.public-help h2{font-size:15px}.public-help p{font-size:12px}.customer-summary{border-top:1px solid var(--line);margin-top:24px;padding-top:4px}.customer-summary h3{color:#4f596e;font-size:12px}.customer-summary p{font-size:13px}.public-footer{color:var(--muted);justify-content:center;align-items:center;gap:8px;padding:14px 0 20px;font-size:11px;display:flex}.mobile-menu,.nav-backdrop{display:none}.skip-link{z-index:100;background:#fff;border-radius:6px;padding:12px 20px;position:fixed;top:-100px;left:16px}.skip-link:focus{top:12px}@media (width>=1600px){.content{padding-top:42px}.attention-strip>button,.attention-strip>div{padding:24px}.ticket-table td:first-child{width:35%}}@media (width<=1250px){.metric-hint{display:none}.filters .search-field{flex-basis:100%}.filters select{flex:1;max-width:none}.ticket-table td,.ticket-table th{padding-inline:14px}.queue-toolbar{flex-wrap:wrap;gap:0}.tabs{gap:18px}.view-toggle{margin:12px 0}.topbar,.content{padding-inline:24px}.detail-grid{grid-template-columns:minmax(0,1fr) 270px}.login-story{padding:40px}.ticket-title{min-width:170px}}@media (width<=1000px){.sidebar{width:210px;padding-inline:12px}.main-shell{margin-left:210px}.topbar-user>span:last-child{display:none}.detail-grid{grid-template-columns:1fr}.detail-grid aside{grid-template-columns:1fr 1fr;gap:18px;display:grid}.attention-strip>button,.attention-strip>div{gap:9px;padding:16px 12px}.metric-symbol{width:32px;height:34px}.metric-label{font-size:10px}.public-grid{grid-template-columns:1fr 240px}}@media (width<=760px){.sidebar{width:250px;transition:transform .2s;transform:translate(-100%);box-shadow:10px 0 50px #161b2430}.sidebar.is-open{transform:translate(0)}.main-shell{margin-left:0}.mobile-menu{display:inline-flex!important}.nav-backdrop{z-index:25;background:#161b2470;border:0;border-radius:0;display:block;position:fixed;inset:0}.topbar{height:60px;padding:0 16px}.topbar-meta{gap:5px}.topbar-divider,.timezone{display:none}.breadcrumb{gap:8px;font-size:11px}.content{padding:26px 18px}.page-heading{align-items:flex-start;gap:16px;margin-bottom:22px}h1{font-size:26px}.page-heading p{font-size:12px}.page-heading>.actions{flex-shrink:1}.attention-strip{margin-bottom:22px}.attention-strip>button,.attention-strip>div{padding:14px 12px;display:block}.metric-symbol{display:none}.metric-label{white-space:normal;min-height:28px}.attention-strip strong{font-size:24px}.queue-toolbar{padding:0 16px}.tabs{gap:20px;width:100%}.tabs button{padding:16px 0 14px}.view-toggle{margin:10px 0}.filters{padding:14px 16px}.filters select{flex-basis:calc(50% - 8px);min-width:120px}.filters .search-field{min-width:0}.ticket-table thead{clip-path:inset(50%);width:1px;height:1px;position:absolute;overflow:hidden}.ticket-table tbody,.ticket-table tr{display:block}.ticket-table tr{border-bottom:1px solid var(--line);grid-template-columns:1fr 1fr;gap:13px;padding:15px 16px;display:grid}.ticket-table td{border:0;flex-direction:column;align-items:flex-start;gap:6px;min-width:0;padding:0;font-size:12px;display:flex}.ticket-table td:before{content:attr(data-label);color:var(--muted);font-size:10px}.ticket-table td:first-child{grid-column:1/-1;margin-bottom:3px}.ticket-table td:first-child:before{display:none}.ticket-table .ticket-title{min-width:0;max-width:none;font-size:14px}.date-cell{white-space:normal;align-items:flex-start;font-size:10px}.table-footer{padding:14px 16px}.page-size{display:none}.table-footer .actions{gap:6px}.app-footer{padding-inline:18px}.panel{padding:20px}.queue{padding:0}.detail-grid .panel{padding:20px}.detail-grid aside{display:block}.detail-grid{gap:0}.detail-grid .page-heading,.attachment{flex-wrap:wrap}.attachment>div{flex-basis:calc(100% - 40px)}.attachment a{margin-left:30px}.attachment a+a{margin-left:0}.reminder-row{flex-direction:column;align-items:flex-start;gap:12px}.login-page{grid-template-columns:1fr}.login-story{min-height:0;padding:25px}.login-copy{padding:32px 0 10px}.login-story h1{letter-spacing:-1.3px;font-size:34px}.login-story p{font-size:13px}.login-tag,.login-workflow,.login-foot{display:none}.login-form{max-width:480px;padding:30px 24px}.login-form-icon{display:none}.public-page{padding:22px 18px}.public-header{padding-bottom:22px}.public-header>span:last-child{max-width:110px;font-size:10px}.public-hero{padding-top:28px}.public-hero h1{font-size:28px}.public-grid{grid-template-columns:1fr;gap:0}.public-help{display:block}.public-help>svg{float:left;margin:0 12px 12px 0}.public-help h2{margin-bottom:8px}.public-footer{align-items:flex-start;font-size:10px}.public-page .brand{font-size:21px}.kanban-board{padding:16px}.kanban-column{flex-basis:250px}}@media (width<=680px){dialog.ticket-dialog{width:calc(100vw - 20px);max-height:95dvh}.ticket-dialog>.section-heading{padding:16px 18px}.ticket-form-body{padding:20px 18px}.assignment-grid,.two-col{grid-template-columns:1fr}.two-col{gap:0}.staff-list{max-height:180px}.ticket-form-footer{padding:14px 18px}.ticket-form-footer>.small{display:none}.ticket-form-footer .actions{margin-left:auto}.staff-identity{flex:1}.page-heading{flex-wrap:wrap}.page-heading>.actions{width:100%}.section-heading{gap:10px}.section-heading h2{font-size:15px}.metadata>div{grid-template-columns:90px 1fr}.ticket-breadcrumb{flex-wrap:wrap}.shift-note{padding-top:24px}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}.password-input{align-items:center;display:flex;position:relative}.password-input input{padding-right:95px}.password-input button{background:0 0;border:0;width:auto;min-height:32px;padding:6px 9px;font-size:11px;position:absolute;right:5px}.login-form .password-input button{width:auto}.analytics-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:22px;display:grid}.analytics-metrics .panel{margin:0;padding:20px}.analytics-metrics strong{margin-top:10px;font-family:Manrope,sans-serif;font-size:26px;display:block}.analytics-leaders{grid-template-columns:1fr 1fr;gap:20px;margin-bottom:22px;display:grid}.analytics-leaders>div{background:#e8ebf1;border:1px solid #d5dae4;border-radius:9px;align-items:center;gap:14px;padding:20px;display:flex}.analytics-leaders small,.analytics-leaders strong{display:block}.analytics-leaders small{color:var(--muted);margin-bottom:7px}.analytics-grid{grid-template-columns:1fr 1fr;gap:22px;display:grid}.analytics-bars{flex-direction:column;gap:16px;display:flex}.analytics-bars>div>div:first-child{justify-content:space-between;gap:12px;margin-bottom:7px;font-size:12px;display:flex}.analytics-track{background:#edeff3;border-radius:4px;height:7px;overflow:hidden}.analytics-track>span{background:#506080;border-radius:4px;height:100%;display:block}.analytics-sort{align-items:center;gap:10px;font-size:12px;display:flex}.analytics-sort select{width:auto;font-size:12px}.analytics-trend{max-height:380px;padding-right:10px;overflow:auto}.analytics-oldest{border-bottom:1px solid var(--line);padding:10px 0}.analytics-oldest>span{display:block}.analytics-oldest button{font-size:12px}.analytics-oldest:last-child{border:0}@media (width<=1000px){.analytics-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=680px){.analytics-grid,.analytics-leaders{grid-template-columns:1fr}.analytics-metrics{gap:10px}.analytics-metrics .panel{padding:16px}.analytics-metrics strong{font-size:22px}.analytics-sort{flex-wrap:wrap}.analytics-leaders{gap:10px}}.analytics-scope{color:var(--muted);justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px;font-size:12px;display:flex}.analytics-scope>span:first-child{color:var(--accent);align-items:center;gap:7px;font-weight:600;display:flex}.analytics-metrics{gap:12px}.analytics-metrics .panel{box-shadow:none;border-top:3px solid #b7bfcf}.analytics-metrics .panel:nth-child(4){border-top-color:#c17743}.analytics-metrics strong{font-variant-numeric:tabular-nums;letter-spacing:-1px;font-size:30px}.analytics-chart-grid{grid-template-columns:minmax(0,1.45fr) minmax(0,1fr);gap:22px;display:grid}.analytics-chart-grid>.panel{min-width:0}.analytics-chart-grid .section-heading p{margin:8px 0 0}.status-chart{flex-wrap:wrap;justify-content:center;align-items:center;gap:12px;display:flex}.status-chart svg{width:210px;max-width:100%}.donut-number{fill:#172033;font-family:Manrope,sans-serif;font-size:34px;font-weight:800}.donut-caption{fill:#596579;font-size:12px}.chart-legend{flex:1;min-width:180px;margin:8px 0;padding:0;list-style:none}.chart-legend li{border-bottom:1px solid #edeff2;align-items:center;gap:9px;padding:9px 0;font-size:12px;display:flex}.chart-legend li>span:nth-child(2){flex:1}.chart-legend small{text-align:right;width:32px;color:var(--muted);font-size:11px}.legend-dot{border-radius:3px;flex-shrink:0;width:8px;height:8px}.intake-summary{color:var(--muted);align-items:baseline;gap:10px;margin:12px 0;font-size:12px;display:flex}.intake-summary>strong{color:#172033;font-family:Manrope,sans-serif;font-size:30px}.intake-selected{margin-left:auto;font-size:12px}.intake-chart{width:100%;height:auto;overflow:visible}.intake-chart text{fill:#596579;font-size:11px}.intake-chart circle:focus{stroke:#172033;stroke-width:2px;outline:none}.chart-data{border-top:1px solid var(--line);margin-top:20px;padding-top:12px}.chart-data summary{cursor:pointer;color:var(--accent);min-height:34px;padding:7px 0;font-size:12px;font-weight:600}.chart-data summary:focus-visible{outline:2px solid var(--accent);outline-offset:4px}.chart-data .table-scroll{max-height:360px;margin-top:12px;overflow:auto}.chart-data th{position:sticky;top:0}.workload-chart{padding:10px 0}.workload-legend{color:var(--muted);flex-wrap:wrap;gap:18px;margin:0 0 22px;font-size:11px;display:flex}.workload-legend>span{align-items:center;gap:6px;display:flex}.workload-legend i{border-radius:2px;width:9px;height:9px}.workload-chart-row{grid-template-columns:150px minmax(0,1fr) 32px;align-items:center;gap:16px;padding:10px 0;font-size:12px;display:grid}.workload-chart-row>span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.workload-chart-row>strong{text-align:right;font-variant-numeric:tabular-nums}.workload-track{background:#f3f4f6;border-radius:4px;height:22px;display:flex;overflow:hidden}.workload-track>span{height:100%}.analytics-bars{margin-top:24px}.analytics-bars .analytics-track{height:12px}.analytics-oldest{justify-content:space-between;align-items:center;gap:18px;display:flex}.analytics-oldest>span{white-space:nowrap}.analytics-leaders strong{font-size:14px}.analytics-leaders>div{border-color:var(--line);background:#fff}.analytics-leaders>div>svg{color:var(--accent);width:22px;height:22px}@media (width<=1200px){.analytics-chart-grid{grid-template-columns:1fr}.status-chart{justify-content:flex-start;gap:30px}.chart-legend{max-width:430px}}@media (width<=680px){.analytics-scope{flex-direction:column;align-items:flex-start}.analytics-chart-grid{gap:0}.analytics-chart-grid .section-heading{flex-wrap:wrap}.status-chart{gap:10px}.status-chart svg{width:165px}.intake-summary{flex-wrap:wrap}.intake-selected{flex-basis:100%;margin:0}.workload-chart-row{grid-template-columns:90px minmax(0,1fr) 24px;gap:10px;font-size:11px}.workload-legend{gap:10px}.analytics-oldest{flex-direction:column;align-items:flex-start;gap:0}.analytics-metrics strong{font-size:26px}}.follow-up-panel>button{width:100%}.public-link-controls{border-top:1px solid var(--line);flex-direction:column;gap:12px;margin-top:24px;padding-top:20px;display:flex}.public-link-controls h3{margin:0}.public-link-controls p{margin:0;line-height:1.65}.public-link-controls .field{margin:0;font-size:11px}.public-link-controls .field input{font-size:12px}.public-link-controls>button{width:100%}.public-link-secondary{grid-template-columns:1fr 1fr;gap:8px;display:grid}.public-link-secondary button{min-width:0;padding:9px 7px;font-size:11px}.public-link-controls .error{margin:0}.link-notice{color:var(--accent);background:#eef0f4;border-radius:6px;padding:10px 12px;font-size:12px}.detail-grid aside>section>form{border-top:1px solid var(--line);margin-top:20px;padding-top:20px}.detail-grid aside>section>form>button{width:100%}.internal-notes .section-heading{margin-bottom:12px}.notes-private{color:#525b6e;white-space:nowrap;background:#edeff4;border-radius:5px;align-items:center;gap:6px;padding:6px 8px;font-size:11px;display:inline-flex}.note-composer{border:1px solid var(--line);background:#f7f8fa;border-radius:8px;margin-top:20px;padding:18px}.note-composer .field{margin-bottom:12px}.note-composer-footer{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.notes-list{flex-direction:column;gap:14px;margin-top:22px;display:flex}.internal-note{border:1px solid var(--line);border-left:3px solid #9da8bf;border-radius:7px;padding:18px}.internal-note header{align-items:center;gap:10px;display:flex}.internal-note header>div{flex-direction:column;gap:3px;display:flex}.internal-note strong{font-size:12px}.internal-note time{color:var(--muted);margin-left:auto;font-size:11px}.internal-note p{margin:16px 0 0;font-size:13px;line-height:1.8}@media (width<=680px){.internal-note header{flex-wrap:wrap}.internal-note time{flex-basis:100%;margin-left:38px}.note-composer{padding:14px}.notes-private{font-size:10px}.internal-notes .section-heading{flex-wrap:wrap}}:root{--accent:#2563eb;--line:#e2e7ef;--muted:#596579;--nav:#111827;color:#172033;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;background:#f5f7fb}body{line-height:1.5}button{border-radius:8px;min-height:42px;font-size:13px}button.primary{box-shadow:0 2px 4px #1e40af18}.sidebar{background:var(--nav);border-right:1px solid #1f2937}.sidebar .brand-mark{background:#2563eb}.brand-mark{border-radius:10px}.brand-dot{color:#709cff}.workspace-switch{background:#1b2536;border-color:#2b3648}.workspace-switch strong{color:#f1f5f9}.workspace-switch small,.workspace-label{color:#a9b6c9}nav a{color:#b8c3d4;padding-block:13px;font-size:13px}nav a.active{color:#e8efff;background:#243655;box-shadow:inset 3px 0 #709cff}nav a:hover{background:#1f2c42}.nav-indicator{background:#8eb1ff}.shift-note{color:#c0cbda}.shift-note p,.shift-note>svg{color:#9baec5}.user-card small{color:#a9b6c9}.user-card button{color:#b9c7dc}.sidebar .avatar{color:#eff4ff;background:#31415a;border-color:#40516c}.topbar{background:#fff;height:68px}.topbar .breadcrumb,.topbar-user{font-size:12px}.content{padding-top:36px}.page-heading{margin-bottom:26px}h1{letter-spacing:-.9px;font-size:29px}h2{font-size:17px}h3,.page-heading p{font-size:14px}.panel{border-radius:12px;box-shadow:0 2px 8px #17203304}.field{color:#465269;font-size:13px}.field input,.field select,.field textarea{font-size:14px}input,select,textarea{border-color:#cbd3e0;border-radius:8px}input:focus,textarea:focus,select:focus{border-color:#3b82f6;box-shadow:0 0 0 3px #2563eb18}button:focus-visible,a:focus-visible{outline-color:#3b82f6}button:hover{background:#f1f5fc;border-color:#b8c8e2}.small,small,.metric-label{font-size:12px}.metric-hint{font-size:11px}.metric-symbol{color:#315fbb;background:#eff4ff}.metric-symbol.amber{color:#92611b;background:#fff4df}.metric-symbol.blue{color:#7252b0;background:#f0edff}.tabs button{font-size:13px}.filters select,.filters input{font-size:12px}th{color:#596579;background:#f8f9fc;font-size:12px;font-weight:600}td,.ticket-title{font-size:13px}.ticket-title strong{color:#253753}.ticket-title span{color:#65728a;font-size:11px}.product-label,.date-cell{font-size:12px}.badge{border:1px solid #0000;padding:4px 8px;font-size:11px}.badge.open,.badge.new{color:#315e9e;background:#edf4ff;border-color:#dbe8ff}.badge.in-progress{color:#6d4cac;background:#f0edff;border-color:#e5dcfc}.badge.waiting,.badge.high{color:#91601b;background:#fff5e5;border-color:#f8e7c8}.badge.testing{color:#236c8c;background:#e9f5fa;border-color:#d6ebf4}.badge.resolved,.badge.customer-update,.badge.enabled{color:#2e714d;background:#eaf6ef;border-color:#d4eadd}.badge.urgent{color:#ad4233;background:#fff0ed;border-color:#f6dcd5}.badge.closed{color:#5b6577;background:#edf0f5;border-color:#e0e5ee}.avatar{color:#51668f;background:#edf2fb;border-color:#dce4f2}.count{color:#586b8c;background:#eef2f8}.info,.link-notice{color:#35588a;background:#f0f5ff;border-color:#dbe6fa}.staff-option:has(input:checked){background:#edf3ff;border-color:#bacef5}.staff-chip{color:#2c59a3;background:#edf3ff;border-color:#c9dafb}.staff-option:hover{background:#f1f5fc}.staff-identity small,.staff-results{color:#596579}.ticket-dialog .section-help{font-size:12px}.empty-icon{color:#778ba9;background:#f1f4fa;border-color:#e2e8f2}.kanban-board{background:#f8f9fc}.kanban-column{background:#eff2f7;border-color:#e0e6ef}.kanban-card{border-color:#dce3ef;box-shadow:0 2px 5px #17203306}.notes-private{color:#4f6488;background:#eef3fc}.note-composer{background:#f8faff}.internal-note{border-left-color:#aac2ed}.internal-note strong,.internal-note p{font-size:13px}.internal-note time{font-size:12px}.login-story{background:#111b30}.login-story p{color:#b5c2d8}.login-tag,.login-workflow{color:#c1d2ef}.login-foot{color:#a0b4d3}.login-form-icon{background:#edf3ff}.public-help{background:#f0f5ff}.public-help>svg{color:#416cb6}.customer-summary h3{color:#536681}.public-hero .ticket-reference{color:#526888}.analytics-metrics .panel{border-top-color:#cbd6e9}.analytics-metrics .panel:nth-child(2){border-top-color:#2563eb}.analytics-metrics .panel:nth-child(n+5){background:#fafbfe}.analytics-track>span{background:#4b7bd1}.analytics-grid .analytics-bars>div:first-child .analytics-track>span{background:#a77d4e}.analytics-metrics strong,.donut-number{color:#172033;fill:#172033}.intake-chart text,.donut-caption{fill:#596579}.workload-track,.analytics-track{background:#eff2f7}.analytics-leaders>div{border-radius:10px}.analytics-leaders>div>svg{color:#4773c1}.table-footer,.table-footer .actions span,.public-link-secondary button,.attachment-action{font-size:12px}@media (width<=760px){.content{padding-top:24px}h1{font-size:25px}.topbar{height:60px}.metric-label,.ticket-table td:before{font-size:11px}.ticket-table .ticket-title{font-size:14px}.page-heading p{font-size:13px}.sidebar nav a{min-height:44px}.view-toggle button,.table-footer button{min-height:36px}}@media (pointer:coarse){button.icon{min-width:44px;min-height:44px}.staff-option{min-height:44px}.staff-chip{min-height:36px}}.ticket-context-strip{border-block:1px solid var(--line);color:var(--muted);flex-wrap:wrap;align-items:center;gap:24px;margin:-6px 0 24px;padding:15px 0;font-size:12px;display:flex}.ticket-context-strip>span{align-items:center;gap:8px;display:flex}.ticket-context-strip>span:last-child{margin-left:auto}.ticket-context-strip strong{color:#34435b;font-weight:600}.ticket-workspace .detail-grid{grid-template-columns:minmax(0,1fr) 300px;align-items:start;gap:24px}.ticket-main{min-width:0}.detail-tabs{border-bottom:1px solid var(--line);align-items:center;gap:6px;margin-bottom:20px;display:flex;overflow-x:auto}.detail-tabs button{white-space:nowrap;color:var(--muted);background:0 0;border:0;border-bottom:2px solid #0000;border-radius:0;padding:14px 16px;font-size:13px}.detail-tabs button[aria-selected=true]{color:var(--accent);border-bottom-color:var(--accent);background:#edf3ff80}.detail-tabs .count{font-size:10px}.ticket-main [role=tabpanel]>.panel{padding:28px}.ticket-main .issue-description{max-width:80ch;font-size:16px;line-height:1.9}.ticket-main .metadata{background:#f8faff;border:1px solid #e7ecf5;border-radius:8px;padding:18px 20px}.ticket-main .attachment{background:#fff}.ticket-sidebar{flex-direction:column;gap:16px;display:flex}.ticket-sidebar>.panel{margin:0;padding:20px}.ticket-sidebar .section-heading{margin-bottom:16px}.ticket-sidebar .section-heading h2{font-size:15px}.ticket-sidebar dl{gap:0;margin:0;display:grid}.ticket-sidebar dt{margin-top:16px}.ticket-sidebar dt:first-child{margin-top:0}.ticket-sidebar dd{border-bottom:1px solid #edf0f6;margin:8px 0 0;padding-bottom:14px}.ticket-sidebar dd:last-child{border:0;padding-bottom:0}.ticket-sidebar .people>span{font-size:12px}.ticket-sidebar .workflow-panel{border-top:3px solid #6998ee}.ticket-sidebar>.workflow-panel>form{border:0;margin:0;padding:0}.workflow-form .field{margin-bottom:14px}.workflow-form>button{width:100%}.ticket-sidebar .follow-up-panel h2{font-size:15px}.ticket-sidebar .follow-up-panel>p{margin:8px 0 16px}.ticket-main .internal-notes>p{max-width:75ch}.ticket-main .internal-note{background:#fff;border-left-width:1px;padding:20px;box-shadow:0 2px 4px #17203303}.ticket-main .internal-note p{font-size:14px}.ticket-main .note-composer{padding:20px}.ticket-main .note-composer textarea{min-height:130px}.form-section-nav{border-bottom:1px solid var(--line);background:#f8faff;flex-direction:row;flex-shrink:0;gap:8px;padding:12px 28px;display:flex;overflow-x:auto}.form-section-nav button{white-space:nowrap;background:0 0;border:0;min-height:34px;padding:5px 10px;font-size:12px}.form-section-nav button:hover{background:#eaf1ff}.form-section-nav button>span{color:#526b99;border:1px solid #cbd7ec;border-radius:50%;justify-content:center;align-items:center;width:21px;height:21px;font-size:10px;display:inline-flex}.ticket-form-section{scroll-margin-top:12px}.ticket-form-section h3{font-size:16px}.ticket-dialog .ticket-form-body{background:#fff}.ticket-form-section+.ticket-form-section{margin-top:28px;padding-top:28px}.ticket-workspace [hidden]{display:none!important}@media (width>=1400px){.ticket-workspace .detail-grid{grid-template-columns:minmax(0,1fr) 320px;gap:28px}}@media (width<=1000px){.ticket-workspace .detail-grid{grid-template-columns:minmax(0,1fr) 260px;gap:16px}.ticket-sidebar>.panel{padding:16px}.ticket-main [role=tabpanel]>.panel{padding:22px}.detail-tabs button{padding-inline:10px;font-size:12px}.ticket-context-strip>span:last-child{margin-left:0}}@media (width<=760px){.ticket-workspace .detail-grid{grid-template-columns:1fr}.ticket-sidebar{grid-template-columns:1fr 1fr;align-items:start;display:grid}.ticket-sidebar .follow-up-panel{grid-column:1/-1}.ticket-context-strip{gap:12px;margin-bottom:16px;font-size:11px}.ticket-context-strip>span:first-child{flex-basis:100%}.ticket-main [role=tabpanel]>.panel{padding:20px}.ticket-main .issue-description{font-size:14px}.detail-tabs{margin-bottom:16px}.detail-tabs button{flex:1;padding-inline:8px;font-size:12px}.detail-tabs button>svg{display:none}.form-section-nav{gap:4px;padding:10px 14px}.form-section-nav button{padding-inline:6px}.ticket-main .note-composer{padding:14px}.ticket-sidebar .workflow-panel{grid-column:1/-1}}@media (width<=480px){.ticket-sidebar{display:flex}.ticket-context-strip>span{font-size:11px}.detail-tabs .count{padding:2px 5px}.ticket-main .metadata{padding:14px}.form-section-nav button{font-size:11px}}
